Contact Us
We're Here for You
At MemoJewels, we believe every customer deserves care and attention — especially when your order holds such personal meaning. Whether you have a question about your custom design, need help with an order, or simply want to say hello, our team is ready to help.
How to Reach Us
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Email:info@memojewels.com
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Business Hours: 10:00 AM – 1:00 PM & 2:00 PM – 4:30 PM, Monday – Sunday (PST/PDT)
We typically respond to all inquiries within 24 business hours. For order-related questions, please include your order number so we can assist you faster.
Before You Reach Out
You may find quick answers in our help pages:
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Shipping & Delivery — See our Shipping Policy for processing times, shipping methods, and tracking info.
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Returns & Refunds — Visit our Refund Policy for eligibility and return instructions.
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Order Status — Check your shipping confirmation email for tracking links, or reply to that email to inquire about your order.
Custom Design Questions?
If you'd like to request a custom design, check photo requirements, or make changes to an existing custom order, please email us at info@memojewels.com with your request and order number. We'll work with you to make sure your piece is exactly what you envisioned.
Thank you for choosing MemoJewels. We're honored to help you carry your memories close.