Privacy Policy

Last Modified: August 21, 2026
We take your privacy seriously. This Privacy Policy explains how MemoJewels (collectively, "MemoJewels," "we," "us," or "our") collects, uses, shares, and processes your information when you visit our website or purchase our products.

1. Collection and Use of Personal Data

Personal data is information that can be used to directly or indirectly identify you. This includes information linked to data that can identify you, but does not include data that has been irreversibly anonymized or aggregated so that it can no longer identify you.

What Personal Data We Collect

Data You Provide

We collect personal data you provide when you use our products and services or interact with us, such as when you:
  • Create an account
  • Place an order or make a purchase
  • Contact us for customer support
  • Participate in a survey, contest, or promotion
  • Subscribe to our newsletter
  • Submit a review or photo
If you make a purchase, we collect data in connection with the transaction, including your payment information (such as credit or debit card details), billing and shipping address, and contact information.

Data About Your Use of Our Services

When you visit our website, we may automatically collect information about your device and browsing activity, including:
  • Device type and unique device identifier
  • IP address
  • Operating system
  • Browser type and version
  • Pages visited and time spent on pages
  • Referring website URLs
  • Diagnostic and performance data
We may use GPS, IP address, and other technologies to determine a device's approximate location to improve our products and services.

How We Use Your Personal Data

We use personal data to:
  • Process and fulfill your orders, including payment processing, shipping, and customer support
  • Communicate with you about your account, orders, transactions, and our policies
  • Send marketing communications (with your consent), including promotional offers and newsletters
  • Improve our website and products through data analysis, research, and audits
  • Personalize your experience on our website and third-party platforms
  • Ensure security and prevent fraud by monitoring for suspicious activity and verifying accounts
  • Administer contests, promotions, and surveys

Marketing Communications

With your prior express consent, we may send you marketing communications about MemoJewels products and services. You may opt out of marketing emails at any time by clicking the "unsubscribe" link in the email or by contacting us at info@memojewels.com.
We will not share your personal data with third parties for their own marketing purposes without your prior express consent.

2. Cookies and Similar Technologies

We use cookies and similar technologies to provide, protect, and improve our products and services. Cookies are small pieces of text stored on your browser that help us remember your preferences, understand how you use our website, and personalize your experience.
We use cookies for:
  • Essential functionality — required for the website to operate properly
  • Analytics — to understand website traffic and usage patterns
  • Personalization — to remember your preferences and provide relevant content
  • Advertising — to deliver targeted advertisements and measure campaign effectiveness
You can control or disable cookies through your browser settings. However, disabling cookies may affect the functionality of our website.

3. Disclosure of Personal Data

We may share your personal data in the following circumstances:

Service Providers

We share personal data with trusted third-party service providers who help us operate our business, including payment processors, shipping carriers, email service providers, analytics providers, and customer support tools. These providers are only authorized to use your data as necessary to provide services to us.

Legal Obligations

We may disclose personal data if required by law, legal process, litigation, or requests from governmental authorities. We may also disclose data if we determine in good faith that disclosure is necessary to protect our rights, enforce our terms, investigate fraud, or protect our operations or users.

Business Transfers

In the event of a merger, acquisition, reorganization, or sale of all or part of our business, your personal data may be transferred to the relevant third party as part of the transaction.

Affiliated Companies

We may share personal data with MemoJewels-affiliated companies as necessary to provide and improve our products and services.

4. Data Security

We use reasonable technical, administrative, and physical security measures designed to protect your personal data from unauthorized access, use, or disclosure. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

5. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including processing your orders, providing customer support, complying with legal obligations, resolving disputes, and enforcing our agreements. Unless a longer retention period is required or permitted by law, we will delete or anonymize your data when it is no longer needed.

6. Your Rights

Depending on your location, you may have certain rights regarding your personal data:
  • Access — You may request a copy of the personal data we hold about you
  • Correction — You may request that we correct inaccurate or incomplete data
  • Deletion — You may request that we delete your personal data, subject to certain exceptions
  • Restriction — You may request that we restrict the processing of your data
  • Objection — You may object to the processing of your data for certain purposes
  • Data Portability — You may request your data in a structured, commonly used format
  • Withdraw Consent — You may withdraw your consent at any time where processing is based on consent
To exercise any of these rights, please contact us at info@memojewels.com. We will respond to your request within 30 days. We may request verification of your identity before processing your request to protect your privacy and security.
If you reside in the European Economic Area (EEA), you also have the right to lodge a complaint with your local data protection authority.

7. Children's Privacy

Our website and products are intended for adults. We do not knowingly collect personal data from children under the age of 16 (or the applicable minimum age in your jurisdiction). If we become aware that we have collected personal data from a child, we will take steps to delete it as soon as possible. If you believe a child has provided us with personal data, please contact us at info@memojewels.com.

8. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to read the privacy policies of any third-party websites you visit. This Privacy Policy applies solely to information collected by MemoJewels.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make changes, we will revise the "Last Modified" date at the top of this page. Your continued use of our website after the effective date of the revised policy means you accept the changes.

10. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:
  • Email:info@memojewels.com
  • Hours: 10:00 AM – 1:00 PM & 2:00 PM – 4:30 PM, Monday – Sunday (PST/PDT)

 

Customer Reviews

Overall rating: 4.8 / 5 from 1576 reviews.

Customer photo review of Cremation Urn Necklace Lotus Flower Pendant With Keepsake Urn-A021

It was easy to fill and I love the strength of the chain since the flower and small urn make it kinda heavy for an ordinary chain. I bought 3, one for me and one for each of my 2 daughters. They hold my some of my son's ashes and for them it's their brother. A nice memorial of him to carry with us.

Kim B. 5/5 Verified

Cremation Urn Necklace Lotus Flower Pendant With Keepsake Urn-A021

Customer photo review of Cremation Urn Necklace Cross Pendant for Ashes-A038

I bought 2 (very reasonable price).. one for me and one for my mother-in-law for my husband's ashes. They are beautiful and wear well. I did buy a shorter chain for mine. I'm actually looking at maybe getting another one 😊

Heather D. 5/5 Verified

Cremation Urn Necklace Cross Pendant for Ashes-A038

Customer photo review of Drop Cremation Urn Teardrop Shaped Necklace for Ashes-A035

I absolutely love my teardrop necklace. Lovely quality and a nice weight to it. This company couldn't have been any more helpful when my second dog died four days after losing my first and helping me sort out another necklace to add second dog.

Gail L. 5/5 Verified

Drop Cremation Urn Teardrop Shaped Necklace for Ashes-A035

Customer photo review of Birthstone Pendant Cremation Urn Necklace -A022

This one is for our only son. He chose this one with his dad’s birthstone, which is for the month of July. I’m sure my son is going to treasure his cremation jewelry.

Romunda R. 5/5 Verified

Birthstone Pendant Cremation Urn Necklace -A022

Customer photo review of Custom Photo Memorial Necklace/Keychain "I Will Carry You With Me” - N001

Stephanie died the day before her second birthday from cancer. I miss her so much every day and the necklace is absolutely gorgeous. I have had several people comment on it and I just love having a conversation piece that I can share her with the world still. It’s again absolutely beautiful.

Patricia T. 5/5 Verified

Custom Photo Memorial Necklace/Keychain "I Will Carry You With Me” - N001

Customer photo review of Custom Photo Memorial Necklace/Keychain "I Will Carry You With Me” - N001

I have been wearing my necklace since the moment it arrived. I never take it off. It does not leave marks from showering or sweating. It seems to stay the same temp as my body. It's the perfect weight to stay put but I never really feel it. It is very beautiful and prefect.

April D. 5/5 Verified

Custom Photo Memorial Necklace/Keychain "I Will Carry You With Me” - N001