Shipping & Delivery

Delivery & Shipping

Last Updated: August 21, 2026
Thank you for shopping with MemoJewels. Please review our shipping policy below for details on processing times, shipping methods, and delivery expectations.

1. Order Processing Time

  • Standard Items: 1–3 business days
  • Custom / Personalized Items: 3–7 business days (due to the custom design and production process)
Processing time is separate from shipping time. Business days are Monday through Friday, excluding weekends and public holidays.
During peak seasons (holidays, sales events), processing may take slightly longer. We appreciate your patience.

2. Shipping Time

Shipping To USA

We are pleased to offer FREE Standard shipping over $29+ to the entire US. For faster shipping service, you can select from our Express Shipping options.

 

COUNTRY
United States
Standard
RATES SHIPPING TIME

US$6.99 On Orders $0-$59

FREE On Orders Over $59.01.00

 8-12 Business days

 

COUNTRY
United Kingdom
Standard
RATES SHIPPING TIME

GBP£3.99 On Orders £0-£49

FREE On Orders Over £49.01

 8-12 Business days

Note: For U.S. orders, you must sign for purchases of $300 or more regardless of any signature waiver on file with the carrier. Any order of $300 or over needs an adult signature.

3. Free Shipping

We offer free standard shipping on all U.S. orders over $59 USD and on all U.K. orders over £49. No promo code needed — the discount will be applied automatically at checkout.

4. Order Tracking

Once your order ships, you will receive a shipping confirmation email with a tracking number. You can use this number to monitor your package's progress.
Please allow 24–48 hours for tracking information to update after you receive the confirmation email.

5. Incorrect or Incomplete Shipping Address

Please double-check your shipping address before completing your order. If you notice an error after placing your order, contact us immediately at info@memojewels.com.
  • If the order has not yet shipped, we can update the address at no cost.
  • If the order has already shipped, you may be responsible for additional shipping charges to redirect the package.
We are not responsible for packages lost due to an incorrect or incomplete shipping address provided by the customer.

6. Lost, Stolen, or Damaged Packages

  • Lost Packages: If your tracking shows "delivered" but you have not received your package, please wait 2–3 business days (packages may arrive separately or be held at your local post office). If it still does not arrive, contact us within 14 days of the delivery date so we can file a claim with the carrier.
  • Stolen Packages: We are not responsible for packages stolen after delivery. We recommend shipping to a secure location or requiring a signature for delivery.
  • Damaged Packages: If your item arrives damaged, please contact us within 7 days of delivery with photos of the packaging and the damaged item. We will arrange a replacement at no cost to you.

7. International Shipping & Customs

International orders may be subject to customs duties, taxes, and fees imposed by the destination country. These charges are the responsibility of the customer and are not included in the product price or shipping cost.
Customs processing may cause additional delays beyond our estimated delivery times. We recommend contacting your local customs office for more information on potential fees.

8. Holidays & Peak Season

During major holidays (Christmas, Valentine's Day, Mother's Day, etc.), we recommend placing your order at least 3–4 weeks in advance to ensure timely delivery. Processing and shipping times may be longer during these periods.

9. Contact Us

If you have any questions about our shipping policy, please contact us:
  • Email:info@memojewels.com
  • Hours: 10:00 AM – 1:00 PM & 2:00 PM – 4:30 PM, Monday – Sunday (PST/PDT)

 

Customer Reviews

Overall rating: 4.8 / 5 from 1576 reviews.

Customer photo review of Cremation Urn Necklace Lotus Flower Pendant With Keepsake Urn-A021

It was easy to fill and I love the strength of the chain since the flower and small urn make it kinda heavy for an ordinary chain. I bought 3, one for me and one for each of my 2 daughters. They hold my some of my son's ashes and for them it's their brother. A nice memorial of him to carry with us.

Kim B. 5/5 Verified

Cremation Urn Necklace Lotus Flower Pendant With Keepsake Urn-A021

Customer photo review of Cremation Urn Necklace Cross Pendant for Ashes-A038

I bought 2 (very reasonable price).. one for me and one for my mother-in-law for my husband's ashes. They are beautiful and wear well. I did buy a shorter chain for mine. I'm actually looking at maybe getting another one 😊

Heather D. 5/5 Verified

Cremation Urn Necklace Cross Pendant for Ashes-A038

Customer photo review of Drop Cremation Urn Teardrop Shaped Necklace for Ashes-A035

I absolutely love my teardrop necklace. Lovely quality and a nice weight to it. This company couldn't have been any more helpful when my second dog died four days after losing my first and helping me sort out another necklace to add second dog.

Gail L. 5/5 Verified

Drop Cremation Urn Teardrop Shaped Necklace for Ashes-A035

Customer photo review of Birthstone Pendant Cremation Urn Necklace -A022

This one is for our only son. He chose this one with his dad’s birthstone, which is for the month of July. I’m sure my son is going to treasure his cremation jewelry.

Romunda R. 5/5 Verified

Birthstone Pendant Cremation Urn Necklace -A022

Customer photo review of Custom Photo Memorial Necklace/Keychain "I Will Carry You With Me” - N001

Stephanie died the day before her second birthday from cancer. I miss her so much every day and the necklace is absolutely gorgeous. I have had several people comment on it and I just love having a conversation piece that I can share her with the world still. It’s again absolutely beautiful.

Patricia T. 5/5 Verified

Custom Photo Memorial Necklace/Keychain "I Will Carry You With Me” - N001

Customer photo review of Custom Photo Memorial Necklace/Keychain "I Will Carry You With Me” - N001

I have been wearing my necklace since the moment it arrived. I never take it off. It does not leave marks from showering or sweating. It seems to stay the same temp as my body. It's the perfect weight to stay put but I never really feel it. It is very beautiful and prefect.

April D. 5/5 Verified

Custom Photo Memorial Necklace/Keychain "I Will Carry You With Me” - N001