Terms and Conditions

Last Updated: August 21, 2026
Welcome to MemoJewels. These Terms of Service ("Terms") govern your use of our website and the purchase of products from MemoJewels ("we," "us," or "our"). By accessing or using our website, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use our website.

1. Use of Website

You may use our website for lawful purposes only. You agree not to:
  • Violate any applicable laws or regulations
  • Interfere with or disrupt the operation of our website
  • Attempt to gain unauthorized access to our systems or networks
  • Use any robot, spider, or automated tool to access or scrape our website without our written permission
  • Reproduce, duplicate, copy, sell, or resell any portion of our website without our written permission

2. Products & Orders

Product Descriptions

We strive to provide accurate product descriptions and images. However, we do not warrant that product descriptions, images, or other content on our website are accurate, complete, or error-free. Colors may appear slightly different due to monitor settings.

Custom & Personalized Items

For custom and personalized items, you are responsible for providing accurate information (including photos, names, dates, and text). We are not responsible for errors caused by incorrect information provided by the customer. We will provide a proof or preview when possible; it is your responsibility to review and approve the design before production.

Order Acceptance

We reserve the right to refuse or cancel any order for any reason, including but not limited to product availability, errors in pricing or product information, or suspected fraudulent activity. If we cancel your order, we will notify you and issue a full refund.

3. Pricing & Payment

Prices

All prices on our website are listed in US Dollars (USD) and are subject to change without notice. Prices do not include applicable taxes, customs duties, or shipping fees, which will be calculated at checkout.

Payment

We accept major credit cards, PayPal, and other payment methods displayed at checkout. By providing payment information, you represent that you are authorized to use the payment method. We reserve the right to refuse or cancel orders if payment is not authorized or if we suspect fraud.

Pricing Errors

If a product is listed at an incorrect price due to a typographical or technical error, we reserve the right to refuse or cancel orders placed at the incorrect price. We will notify you if such an error occurs and offer you the option to continue at the correct price or cancel your order for a full refund.

4. Intellectual Property

All content on our website — including text, images, logos, product designs, graphics, and software — is the property of MemoJewels or its licensors and is protected by copyright, trademark, and other intellectual property laws. You may not use, reproduce, distribute, or create derivative works from any content without our prior written permission.
"MemoJewels" and our logo are trademarks of MemoJewels. You may not use these trademarks without our prior written permission.

5. User Content

You may have the opportunity to submit reviews, photos, or other content to our website ("User Content"). By submitting User Content, you grant us a non-exclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, distribute, and display such content in any media.
You represent and warrant that:
  • You own or have the necessary rights to the User Content
  • The User Content does not violate the rights of any third party, including privacy, publicity, or intellectual property rights
  • The User Content is not unlawful, offensive, or inappropriate
We reserve the right to remove or refuse to display any User Content at our discretion.

6. Shipping & Delivery

Shipping and delivery are governed by our Shipping Policy, which is incorporated into these Terms by reference.

7. Returns & Refunds

Returns and refunds are governed by our Refund Policy, which is incorporated into these Terms by reference.

8. Disclaimers

Our website and products are provided "as is" and "as available" without warranties of any kind, whether express or implied. To the fullest extent permitted by law, we disclaim all warranties, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
We do not warrant that our website will be uninterrupted, secure, or error-free, or that any defects will be corrected. You use our website at your own risk.

9. Limitation of Liability

To the fullest extent permitted by law, MemoJewels shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or goodwill, arising out of or in connection with your use of our website or products.
Our total liability for any claim arising out of or in connection with these Terms or your use of our products shall not exceed the amount you paid for the product(s) giving rise to the claim.

10. Indemnification

You agree to indemnify, defend, and hold harmless MemoJewels and its owners, employees, and agents from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or in connection with your use of our website, your violation of these Terms, or your violation of any rights of another party.

11. Governing Law & Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the State of California, United States, without regard to its conflict of law principles.
Any dispute arising out of or in connection with these Terms shall first be resolved through good-faith negotiation. If the dispute cannot be resolved within 30 days, either party may submit the dispute to binding arbitration in accordance with the rules of the American Arbitration Association. The arbitration shall take place in Los Angeles County, California, and the decision of the arbitrator shall be final and binding.

12. Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting to our website. Your continued use of our website after changes are posted constitutes your acceptance of the revised Terms.

13. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

14. Contact Us

If you have any questions about these Terms of Service, please contact us:
  • Email:info@memojewels.com
  • Hours: 10:00 AM – 1:00 PM & 2:00 PM – 4:30 PM, Monday – Sunday (PST/PDT)

Customer Reviews

Overall rating: 4.8 / 5 from 1576 reviews.

Customer photo review of Cremation Urn Necklace Lotus Flower Pendant With Keepsake Urn-A021

It was easy to fill and I love the strength of the chain since the flower and small urn make it kinda heavy for an ordinary chain. I bought 3, one for me and one for each of my 2 daughters. They hold my some of my son's ashes and for them it's their brother. A nice memorial of him to carry with us.

Kim B. 5/5 Verified

Cremation Urn Necklace Lotus Flower Pendant With Keepsake Urn-A021

Customer photo review of Cremation Urn Necklace Cross Pendant for Ashes-A038

I bought 2 (very reasonable price).. one for me and one for my mother-in-law for my husband's ashes. They are beautiful and wear well. I did buy a shorter chain for mine. I'm actually looking at maybe getting another one 😊

Heather D. 5/5 Verified

Cremation Urn Necklace Cross Pendant for Ashes-A038

Customer photo review of Drop Cremation Urn Teardrop Shaped Necklace for Ashes-A035

I absolutely love my teardrop necklace. Lovely quality and a nice weight to it. This company couldn't have been any more helpful when my second dog died four days after losing my first and helping me sort out another necklace to add second dog.

Gail L. 5/5 Verified

Drop Cremation Urn Teardrop Shaped Necklace for Ashes-A035

Customer photo review of Birthstone Pendant Cremation Urn Necklace -A022

This one is for our only son. He chose this one with his dad’s birthstone, which is for the month of July. I’m sure my son is going to treasure his cremation jewelry.

Romunda R. 5/5 Verified

Birthstone Pendant Cremation Urn Necklace -A022

Customer photo review of Custom Photo Memorial Necklace/Keychain "I Will Carry You With Me” - N001

Stephanie died the day before her second birthday from cancer. I miss her so much every day and the necklace is absolutely gorgeous. I have had several people comment on it and I just love having a conversation piece that I can share her with the world still. It’s again absolutely beautiful.

Patricia T. 5/5 Verified

Custom Photo Memorial Necklace/Keychain "I Will Carry You With Me” - N001

Customer photo review of Custom Photo Memorial Necklace/Keychain "I Will Carry You With Me” - N001

I have been wearing my necklace since the moment it arrived. I never take it off. It does not leave marks from showering or sweating. It seems to stay the same temp as my body. It's the perfect weight to stay put but I never really feel it. It is very beautiful and prefect.

April D. 5/5 Verified

Custom Photo Memorial Necklace/Keychain "I Will Carry You With Me” - N001